For us, our customers are top priority! We want you to love and enjoy your eyelashes and liquid matte lipsticks to the very maximum! If you are not a 100% satisfied with the style or shade you have chosen, we would be more than happy to exchange your purchase with another product which suits your needs. Hypnaughty offers you a 30 day exchange policy from the day of receiving your products. We do not accept an exchange after the 30 day period policy.

All exchanged items must be received back to us in its original packaging and must not be opened or used.

If you would like to make an exchange, please contact us at: Please note that the buyer is responsible for all the shipping costs.

Should you request to cancel your order, you must notify us via email within one hour of placing the order. No exceptions made.

All cancelled orders are subject to restocking fees which is 20% of the order value but no less than $5.00.